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Welcome to NYSW! Check out our newest collections: SOHO & Manhattan!

FAQ

What is the duration of the limited warranty?

This limited warranty, which is provided by NYSW lasts for two (2) years from the date the Watch was purchased.

What is covered?

The internal watch movement, case, crystal glass, buttons and crown are warranted to be free from defects.

What is not covered?

This limited warranty does not cover

  • Battery
  • If there is evidence of excessive wear and worn, due to improper, rough or careless treatment, fire or other natural calamity to the case, crystal, attachments (expansion bands, straps, necklace etc.)
  • Attempt to repair or adjust carried out not by authorized service centers.
  • Product is not used in accordance with instruction/operation manual which exceed the Watch manufacturer's water resistance guidelines.

Is free shipping available?

With the exclusion of special promotions, free standard shipping applies to orders of US$30 or more. The delivery lead time is around 14-21 days (holiday, Saturday and Sunday exclusive) from shipment date.

How do I track my order?

We ship out your order within 4-5 working days (excludes Saturday, Sunday and Holidays) upon order confirmation.

Once your order has been shipped, we will email you a tracking number.