Your total satisfaction is our goal!
Items that you purchase at NYSWwatch.com may return new, unopened items within 30 days of delivery for a full refund, except during the December holiday period.
Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st.
Items should be returned in their original product packaging. The buyer will need to pay for the return shipments.
Return shipping costs will be refunded if the return is a result of merchant error or material defects or size of a watch is not as described in its actual physical measurements.
Jewelry & Watches
- Jewelry and watch items with a value of $75 or more should be returned using a trackable shipping method.
- All product packaging (boxes, manuals, warranty cards, etc.) must be returned with the item.
- Any items returned without original documentation will be rejected.
- Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window. You will receive email confirmation when the refund is processed.
Instructions on how to return items:
- Click this Return Request
- Fill in your order number
- Fill in the product description of item that you want to return if your order has more than 1 item
- Fill in your email address and Reason of Return
- Submit your return request
- We will reply to your request within 24 hours together with instruction of return