Help Center

This limited warranty, which is provided by NYSW lasts for two (2) years from the date the Watch was purchased.

The internal watch movement, case, crystal glass, buttons, and crown are warranted to be free from defects.

• Battery
• If there is evidence of excessive wear and worn, due to improper, rough or careless treatment, fire or other natural calamities to the case, crystal, attachments (expansion bands, straps, necklace etc.)
• Attempt to repair or adjust carried out not by authorized service centers.
• A product is not used in accordance with the instruction/operation manual which exceeds the Watch manufacturer's water resistance guidelines.

With the exclusion of special promotions, free standard shipping applies to all orders. The delivery lead time is around 14-21 days (holiday, Saturday and Sunday exclusive) from shipment date.

We ship out your order within 4-5 working days (excludes Saturday, Sunday and Holidays) upon order confirmation.

Once your order has been shipped, we will email you a tracking number.

To turn ON - Hold the top button until you feel a vibration

To turn OFF - Press the top button 3 times within 1.5 seconds. The watch sends out 2 vibrations to confirm.

Hold the top button until you feel a vibration to sync time with your watch after your arrival to a new destination, after the DST or anytime you want to make a time synchronization. Make sure that the watch is connected to the App.

It is recommended to charge the watch for 2 hours every time when you do a charging from the low battery alert mode (indicated by the second-hand runs in a 3-seconds increment).

While the watch is connected to the phone - Swipe down the dashboard screen or tap the refresh button that can be found on the right top of the Dashboard page to upload pedometer readings to the App.

When you hit the goal of "Number of Steps", the small hand on the 6 o'clock sub-dial swings back and forth with vibrations to alert you that you have hit your goal.

When you hit the goal of "Calorie burned", the small hand on the 12 o'clock sub-dial spins with an increment of 15 steps (a quarter of a turn at a time) plus vibrations to alert you that you have hit your goal.

These are signs when you hit your goals.

When a battery is low, the watch enters the low battery alert mode by running in a 3 seconds increment.

The watch stop connection with the phone and all button functions are deactivated.

Your watch will stop at the coming 12 am (12:00:00 midnight) to save battery power. You should charge the watch for 2 hours and the watch resumes working after a charging.

⚠️ The watch should be charged regularly like every week to prolong the battery life. If it is leaving alone for too long, the battery will run out and will never be able to charge up again. Then the battery will need to be replaced.

The watch shows you a different time from your phone (looks like it don't sync time with your phone) if the reference positions of the watch hands have been shifted.

Follow the below video to align watch hands and calendar to make it shows the same time with your phone. 

https://youtu.be/XMlKYk7c_rM

⚠ Never use the crown to set time as it will cause out-of-sync. Follow the above video to fix it if it happens.

The watch shows you a different time from your phone if the reference positions of the watch hands have been shifted.

Follow the below video to align watch hands and calendar to make it shows the same time with your phone. 

https://youtu.be/XMlKYk7c_rM

⚠ Never use the crown to set time as it will cause out-of-sync. Follow the above video to fix it if it happens.

Your watch has stopped from the low battery alert mode to save battery power. Charge your watch with the charging dock for 2 Hours to resume working.

You need to download the NYSW App on your new phone.

Then tap Settings on the NYSW App > Pair New Watch and follow the app to pair your watch.

You need to set up the My Profile, Goals as well as the Haptic on your new phone.

You can turn off the vibration of the watch by pressing a button when there is an incoming phone call.

(A)

On the Android NYSW app, you can find a RECOVER button on the upper right of the dashboard page.

1. Hold down the top button of your watch until it vibrates to set it ready for a connection

2. Tap the RECOVER button to learn how to fix the connection problem.

(B)

You can try to pair your watch again.

Go to Settings of your NYSW app > Tap the "Pair A New Watch" then follow the step by step instruction to pair your watch.

(C)

Follow these steps to resolve the problem if the issue continues.

1. Restart your phone
2. Uninstall and then Install the NYSW App from the Play Store.
3. Unpair all paired NYSW device(s). Go to the Settings > Connections > Bluetooth > check out if there is any NYSW paired device? > tap the gear icon next to the NYSW > Unpair
4. Open the re-installed App
5. Follow the App to set up the watch.

Make sure that the watch is running normally (1 step per second).

(1)

Connection issue can be resolved by restarting your iPhone (power off then wait for 5 minutes before turning it ON) then press and hold the top button until it vibrates to make a connection.

(2)

You can try to make a new paring.

1.     Go to the Setting of your NYSW App

2.     Tap “Pairing New Watch”

3.     Follow the step by step instruction to pair your watch

(3) If the issue continues:

1.      Go to the settings of your iPhone > Bluetooth > MY DEVICES > delete all NYSW device(s) by tapping the i-in-circle next to NYSW, then

2.      Press the top button of the watch to turn the watch ready for a connection (the watch sends you a vibration to let you know that the Bluetooth of the watch is turned ON ready for a connection)

3.      Stay on the same Bluetooth page, turn OFF and then turn ON the Bluetooth (there is a Bluetooth on/off button on top of the page)

4.      You will see an NYSW device show up on the “OTHER DEVICES”

5.      Tap the NYSW device and wait for a pairing request

6.      Enter the code (when needed) to complete the pairing

After a successful pairing, the watch will connect to your iPhone

(4) If the above doesn't work, then

1.      Turn on the Airplane mode then turn it off

2.      Restart your phone to try again.

When the battery is low, the watch enters the low battery alert mode by running in a 3 seconds increment.

You should charge the watch now!

The watch will continue running for one more day then stops at 12:00 am midnight (00:00:00) to save battery power.  The watch stops Bluetooth connection with the phone and all button functions are deactivated.

Charge the watch and it resumes normal running by itself after it is charged up from the low battery alert mode.

For your information, the battery life of the watch is about 10-14 days after it is charged for 2 hours.

⚠️ The watch should be charged regularly like every week to prolong the battery life. If it is leaving alone for too long, the battery will run out and will never be able to charge up again. Then the battery will need to be replaced.

1. Wait until the red second-hand points at 12 o'clock
2. Immediately pull out the crown to its most right (Remark: You should see that the second-hand stops at 12. If you can’t make it, just push in the crown and try step 1 and 2 again)
3. Press the top button one by one to align the notification hand pointing at 12 position (center of the WAVE icon)
4. Push in the crown to complete the alignment

Please follow this YouTube video to align and reset all hands.

After that, the watch will adjust itself to the correct time that syncs from the phone. 

https://youtu.be/XMlKYk7c_rM 

During the App installation, the App asks for certain permissions and you must accept them all.

To resolve the problem, can you uninstall the app then installed it again?

Please Allow and YES to all when it ask you for permissions.

For your information, we asked Android why they need user so many permissions?

They replied to us that the OS ask for certain permissions or it will not support those functions.

Follow this video to set up your watch

https://youtu.be/-wGhJbqygEo

If you don't want to receive notification from any App, what you can do is to set the Haptic vibration of that App to No No No No.

For the instant, if you don't want to receive notification from Skype App then go to the Settings of the NYSW app > Haptic > set Skype vibration pattern to No No No No.

After that you will receive no notification from Skype, the watch will not disturb you but you still be able to get the Skype notification on your phone.

There a black charging dock included in the box with a USB cable.

Charge the watch with the charger and let it sit there for about 2 hours for a full charge.

The pairing of Sony Smartphone is a bit different from other Android phones.

Please follow the below YouTube video to pair your Sony.

https://youtu.be/hgkRX8GEkNg

There are links with screws on the metal band and those links are detachable.

You need to release the tiny screw with a tool. Then, take out unwanted links to shorten the band.

Most buyers are having this done by watch shop or watch repair shop.

Do it like this:

Hold the top button and the bottom button together for over 3 seconds until you see the watch starts to spin.

Then, release the button.

The watch will sleep at 12 o'clock.

Press the top button more than 3 seconds to wake it up when needed.

However, you still need to charge the watch for an hour like every 1-2 month after it is sleeping to keep the battery working.

The watch runs for about 2 weeks after a full charge (Charge no less than 2 hours).

Make sure that the watch is connected to the phone - Tap the right top “Sync” icon on each of the above pages to make a data synchronization.

Never pull out the crown when the watch is spinning.

Hold the top button until you feel a vibration to make a re-connection and the notification issue will be resolved.

Tap the RECOVER button on the dashboard page to learn how to fix it.

Tap the RECOVER button on the dashboard page to learn how to fix it.

You should change your watch to the auto pairing mode. Go to Settings of the NYSW app > Pairing Modes for details.

The second-hand points at 12 for a while for you to judge if it is well aligned before pointing at the calories burned value when you press the lower button.

The watch shows you a wrong calorie reading if you find the second-hand doesn’t point at 12 before showing you the Calories burned reading.

The reference position of the second-hand has been shifted and you need to align the second hand.

Go to “Align the Shifted Second Hand” on the Tutorial for details to learn how to align it.

After that, the watch will show you the correct calories burned reading.

The hands of the 200 steps sub-dial and the 10,000 sub-dial automatically reset themselves to zero to start a new reading at midnight (12:00:00).

If either one of them doesn’t reset at midnight, you can manually reset them by following the “Notification Hand Alignment” from the Tutorials.

The watch only syncs time but doesn’t set the calendar for you when you go aboard or after return. You need to set the calendar by yourself.

Slightly pull out the middle crown to its first click position and then turn the crown to set the calendar and pushes it back after it’s set.

If you accidentally pull out the crown too hard to its second click position so that the hands are being adjusted instead of the calendar or if the calendar advances during the middle of the day instead of midnight (after your calendar setting), then you need to reset the calendar and all the watch hands.

Please follow the below video to reset watch hands and calendar of your watch.

https://youtu.be/XMlKYk7c_rM

Follow the “Hands (Hour/Minute/Second) and Calendar Alignment” that can be found from the Tutorials to reset the watch.

Yes, they are removable. However, it needs a special tool to do that. It is recommended to set your metal band from a watch shop.

Calories are tracked by the number of steps walked and the speed between each step.

You can find it on the My Watch page (see Pairing code of your watch) as well as on the Pairing Modes page (see Your code).

These are signs of hitting your goals.

When you hit the goal of "Number of Steps", the small hand on the 6 o'clock sub-dial spins back and forth with vibrations to alert you that you have hit your goal.

When you hit the goal of "Calorie burned", the small hand on the 12 o'clock sub-dial spins with an increment of 15 steps (a quarter of a turn at a time) plus vibrations to alert you that you have hit your goal.

Android

Go to the Settings of the NYSW App > tap the Pair a New Watch button to pair your second watch.

iPhone

Go to the Settings of the NYSW App > tap the Pairing New Watch button to pair your second watch.

You can pair a second watch directly on the Bluetooth settings instead of going through the App if the Pairing New Watch button is not available on your iPhone App.

Activate the top button of the watch to start a pairing then,

Go to Settings > Bluetooth > There is a Bluetooth button on the page, turn off the Bluetooth and then turn it on > when you see NYSW shows up on the OTHER DEVICES > tap the NYSW device > Tap Pairing (or input the pairing code) when prompted to finish the pairing.

Remark:

1. Turn off the Bluetooth of all your watches to avoid pairing interference before pairing a second watch.

2. You should only connect one watch a time after you have paired more than one watch and switch off the rest for a daily wearing. Don’t connect more than one watch at the same time.

The email notification only works for Android or iPhone’s native email App. It doesn’t response to a 3rd party email app like Outlook etc.

However, you can add your 3rd party email accounts to the phone’s native email app to get email notifications.

These are signs of hitting your goals.

When you hit the goal of "Number of Steps", the small hand on the 6 o'clock sub-dial spins back and forth with vibrations to alert you that you have hit your goal.

When you hit the goal of "Calorie burned", the small hand on the 12 o'clock sub-dial spins with an increment of 15 steps (a quarter of a turn at a time) plus vibrations to alert you that you have hit your goal.

You need to connect your watch to the NYSW app first.

Then tap the "My Watch" button on your NYSW App. Tap the alarm setting page. There's an alarm on/off switch next to each alarm. Just switch the one that you want and set it to off.

The button turns grey when it’s set to off.

The watch sends out a vibration to confirm you that your setting has been received.