Make sure that the watch is running normally (1 step per second).
(1)
Connection issue can be resolved by restarting your iPhone (power
off then wait for 5 minutes before turning it ON) then press and hold the top
button until it vibrates to make a connection.
(2)
You can try to make a new paring.
1.
Go to the Setting of your NYSW App
2.
Tap “Pairing New Watch”
3.
Follow the step by step instruction to pair your watch
(3) If the issue continues:
1.
Go to the settings of your iPhone > Bluetooth > MY DEVICES
> delete all NYSW device(s) by tapping the i-in-circle next to NYSW, then
2.
Press the top button of the watch to turn the watch ready for a
connection (the watch sends you a vibration to let you know that the Bluetooth
of the watch is turned ON ready for a connection)
3.
Stay on the same Bluetooth page, turn OFF and then turn ON the
Bluetooth (there is a Bluetooth on/off button on top of the page)
4.
You will see an NYSW device show up on the “OTHER DEVICES”
5.
Tap the NYSW device and wait for a pairing request
6.
Enter the code (when needed) to complete the pairing
After a successful pairing, the watch will connect to your
iPhone
(4) If the above doesn't work, then
1.
Turn on the Airplane mode then turn it off
2.
Restart your phone to try again.