Help Center

This limited warranty, which is provided by NYSW lasts for two (2) years from the date the Watch was purchased.

The internal watch movement, case, crystal glass, buttons, and crown are warranted to be free from defects.

• Battery
• If there is evidence of excessive wear and worn, due to improper, rough or careless treatment, fire or other natural calamities to the case, crystal, attachments (expansion bands, straps, necklace etc.)
• Attempt to repair or adjust carried out not by authorized service centers.
• A product is not used in accordance with the instruction/operation manual which exceeds the Watch manufacturer's water resistance guidelines.

The watch shows you a different time from your phone if the reference positions of the watch hands have been shifted.

Follow the below video to align watch hands and calendar to make it shows the same time with your phone. 

https://youtu.be/XMlKYk7c_rM

⚠ Never use the crown to set time as it will cause out-of-sync. Follow the above video to fix it if it happens.

You need to download the NYSW App on your new phone.

Then tap Settings on the NYSW App > Pair New Watch and follow the app to pair your watch.

You need to set up the My Profile, Goals as well as the Haptic on your new phone.