Support
Frequently Asked Questions
GENERAL SET UP & APP
WHICH PHONES ARE COMPATIBLE WITH MY HYBRID SMARTWATCH?
Your Hybrid Smartwatch is compatible with Android™ phones and iPhone®, specifically with Android OS 4.4 or higher, iOS 8.1/iPhone 5 and above. All devices are Bluetooth® enabled with an improved data transfer of 4.1 Low Energy.
WHAT COMES WITH MY HYBRID SMARTWATCH?
The watch is pre-installed with a coin cell battery (CR2430), a Battery Replacement Tool, a Warranty Booklet, and a Quick Start Guide.
HOW DO I SET UP MY DEVICE?
Your Hybrid Smartwatch needs to be paired with your phone using the App. Follow the instructions in "HOW DO I SET UP MY DEVICE?"
HOW FAR AWAY CAN MY HYBRID SMARTWATCH BE FROM MY PHONE AND STILL BE CONNECTED?
The range of the wireless Bluetooth connection between your phone and Hybrid Smartwatch can vary greatly depending on the environment. In general, you should have at least 10 meters (or 30 feet) of connectivity.
Your Hybrid Smartwatch is compatible with Android™ phones and iPhone®, specifically with Android OS 4.4 or higher, iOS 8.1/iPhone 5 and above. All devices are Bluetooth® enabled with an improved data transfer of 4.1 Low Energy.
WHAT COMES WITH MY HYBRID SMARTWATCH?
The watch is pre-installed with a coin cell battery (CR2430), a Battery Replacement Tool, a Warranty Booklet, and a Quick Start Guide.
HOW DO I SET UP MY DEVICE?
To set up your device, reference the Quick Start Guide that accompanied your Hybrid Smartwatch or follow these steps:
- On your phone, download and install the App from the App Store® or Google Play™ store. Follow the instructions to set up an account.
- To put the watch in pairing mode, press and hold the middle button for 5 seconds. The watch will vibrate 3 times and the subeye will animate.
- The App will walk you through the process of connecting and setting up your Hybrid Smartwatch.
Your Hybrid Smartwatch needs to be paired with your phone using the App. Follow the instructions in "HOW DO I SET UP MY DEVICE?"
HOW FAR AWAY CAN MY HYBRID SMARTWATCH BE FROM MY PHONE AND STILL BE CONNECTED?
The range of the wireless Bluetooth connection between your phone and Hybrid Smartwatch can vary greatly depending on the environment. In general, you should have at least 10 meters (or 30 feet) of connectivity.
PAIRING/SYNCING
HOW DO I PAIR MY HYBRID SMARTWATCH TO MY PHONE?
Download the app, set up an account, and follow the prompts to add a new device to your account. In the app, select which device you want to start pairing. Accept the Bluetooth pairing request by selecting “Pair.” You will then see a confirmation screen.
You may have to update the firmware. If so, tap “Update” and wait for the update to go through.
HOW DO I UNPAIR MY WATCH FROM MY PHONE? Open the App. From the app’s main menu, open the Device settings. Disconnect the watch from the app. Then, go to the phone’s Bluetooth settings and forget or unpair the watch.
HOW DO I RE-PAIR THE SAME WATCH WITH THE APP?
If you have not unpaired your watch, follow the steps on “HOW DO I UNPAIR MY WATCH FROM MY PHONE?” To re-pair, follow the steps on "HOW DO I PAIR MY WATCH TO MY PHONE?"
HOW DO I PAIR ADDITIONAL WATCHES OR WEARABLES WITH THE APP?
Open the App. From the app’s main menu, click "MY DEVICES." Tap the “+” sign at the bottom of the screen. Follow the steps on “HOW DO I SET UP MY DEVICE?" Note that only one device can be active and connected at a time.
HOW MANY DEVICES CAN I PAIR WITH THE APP?
You can pair as many devices with the app as you would like but only one device can be active and connected at a time.
HOW DO I TOGGLE BETWEEN PAIRED DEVICES?
Open the App. From the app’s main menu, click "MY DEVICES" and select the one you want to use. Note that only one device can be active and connected at a time.
Download the app, set up an account, and follow the prompts to add a new device to your account. In the app, select which device you want to start pairing. Accept the Bluetooth pairing request by selecting “Pair.” You will then see a confirmation screen.
You may have to update the firmware. If so, tap “Update” and wait for the update to go through.
HOW DO I UNPAIR MY WATCH FROM MY PHONE? Open the App. From the app’s main menu, open the Device settings. Disconnect the watch from the app. Then, go to the phone’s Bluetooth settings and forget or unpair the watch.
HOW DO I RE-PAIR THE SAME WATCH WITH THE APP?
If you have not unpaired your watch, follow the steps on “HOW DO I UNPAIR MY WATCH FROM MY PHONE?” To re-pair, follow the steps on "HOW DO I PAIR MY WATCH TO MY PHONE?"
HOW DO I PAIR ADDITIONAL WATCHES OR WEARABLES WITH THE APP?
Open the App. From the app’s main menu, click "MY DEVICES." Tap the “+” sign at the bottom of the screen. Follow the steps on “HOW DO I SET UP MY DEVICE?" Note that only one device can be active and connected at a time.
HOW MANY DEVICES CAN I PAIR WITH THE APP?
You can pair as many devices with the app as you would like but only one device can be active and connected at a time.
HOW DO I TOGGLE BETWEEN PAIRED DEVICES?
Open the App. From the app’s main menu, click "MY DEVICES" and select the one you want to use. Note that only one device can be active and connected at a time.
BATTERY
HOW DO I INSTALL/REPLACE THE BATTERY?
HOW LONG WILL MY HYBRID SMARTWATCH BATTERY LAST?
Your battery will last up to 6 months, depending on usage.
HOW DO I KNOW IF MY HYBRID SMARTWATCH BATTERY IS LOW AND NEEDS TO BE REPLACED?
When your battery gets low, your app will notify you. Once the battery becomes too low for vibrations, all hands will point to the 6 position on your watch. You will be notified within the App that the features using vibration will no longer work until the battery is replaced. You can dismiss the low battery notification in the app as well as on your watch by pressing any pusher. After you have dismissed this notification, your watch will go back to telling time.
WHAT KIND OF BATTERY DOES MY HYBRID SMARTWATCH USE?
CR2430 Lithium Battery
WHERE CAN I GET A REPLACEMENT BATTERY FOR MY HYBRID SMARTWATCH?
CR2430 Lithium Batteries can be found at most retailers where batteries are sold.
Using the tool provided (may vary by model) or a coin, twist the battery cover to open. Remove the old battery, and replace it with a new CR2430 battery.
- Hold the device securely face down.
- Insert the tool provided or a coin into the slot on the case back.
- To open, apply light pressure while turning the tool or coin to the left. Line up the dots or markers. Do not over rotate.
- Remove the case back manually.
- Insert the battery with the “+” or logo facing up.
- Return the case back.
- To close, apply light pressure while turning the tool or coin to the right. Line up the dots or markers.
HOW LONG WILL MY HYBRID SMARTWATCH BATTERY LAST?
Your battery will last up to 6 months, depending on usage.
HOW DO I KNOW IF MY HYBRID SMARTWATCH BATTERY IS LOW AND NEEDS TO BE REPLACED?
When your battery gets low, your app will notify you. Once the battery becomes too low for vibrations, all hands will point to the 6 position on your watch. You will be notified within the App that the features using vibration will no longer work until the battery is replaced. You can dismiss the low battery notification in the app as well as on your watch by pressing any pusher. After you have dismissed this notification, your watch will go back to telling time.
WHAT KIND OF BATTERY DOES MY HYBRID SMARTWATCH USE?
CR2430 Lithium Battery
WHERE CAN I GET A REPLACEMENT BATTERY FOR MY HYBRID SMARTWATCH?
CR2430 Lithium Batteries can be found at most retailers where batteries are sold.
WARRANTY
WHAT IS THE WARRANTY ON MY HYBRID SMARTWATCH?
Your Hybrid Smartwatch has a 2-year limited warranty. Please read the warranty booklet included in the box or online for more details.
Your Hybrid Smartwatch has a 2-year limited warranty. Please read the warranty booklet included in the box or online for more details.
